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Chapter 13 177
Appendix
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com
)
z Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040
z Telephone Device for the Deaf (TDD-1-866-251-3752)
z Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA offers
two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through
Canon USA's Authorized Service Facility (ASF) network. The name and telephone number of the
ASF(s) near you may be obtained from Canon USA's Web site at: www.canontechsupport.com or by
calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while speaking to a
technical support person. A Product covered by this limited warranty will be repaired or exchanged,
as determined by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem
and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone,
and you elect the InstantExchange option, a reference number will be issued to you. You will be
asked for the Product serial number and other information pertaining to your defective Product and
for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight service,
prepaid by Canon USA. After receipt of the replacement Product (with instructions and a prepaid
waybill), follow the enclosed instructions on how to ship the defective Product to the Canon USA
repair facility. The defective Product must be returned in the shipping carton in which the
replacement Product was packed and include the reference number, A COPY OF YOUR DATED
PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the problem. DO NOT
INCLUDE ANY OTHER ITEMS WITH THE DEFECTIVE PRODUCT IN THE RETURN SHIPPING
CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD AND INK CARTRIDGE(S) AND
TANK(S).
InstantExchange Service expedites, usually by the second business day, the exchange of a
defective Product with a replacement Product, which will normally be shipped the same day if your
request for this service is by 3 p.m. E.T. Monday through Friday, except holidays (three (3) business