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Chapter 12 155
Troubleshooting
Trouble scanning from the machine’s Operation Panel over a wireless
or wired LAN
The access control is set to the
machine.
Print out the network setting information and verify if the access control
with IP address or MAC address is enabled on the machine. For details on
printing the network setting information, see “Printing Out Network
Setting Information” of “Changing and Confirming Network Settings” in
the Network Guide.
If the machine is configured to use the access control, register the IP
address or the MAC address of your computer to the machine. For details
on settings, see “Changing the Settings in the [Access Control] Tab
(Windows)” or “Changing the Settings in the [Access Control] Tab
(Macintosh)” of “Changing and Confirming Network Settings” in the
Network Guide.
Cause Action
The computer’s network setup to
use the machine over a wireless or
wired LAN is not completed./The MP
driver is not installed.
Complete the computer’s network setup. If the MP driver is not installed,
install it. For details on these operations, refer to the Setup Guide.
The machine is not selected in the
Canon IJ Network Scan Utility
settings screen.
Confirm that the machine is selected in the Canon IJ Network Scan Utility
settings screen.
z If the Canon IJ Network Scan Utility is not installed, follow the
procedure described in the Setup Guide to install the Canon IJ Network
Scan Utility.
z If the machine is not displayed in the Canon IJ Network Scan Utility, the
MP driver may not be installed or the network setup may not be
completed. Follow the procedure described in the Setup Guide to
install the MP driver or to complete network setup.
Cause Action