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5. Try aligning the printheads. See Align the printheads on page 71. After alignment, reprint your job if the
problem has been solved.
6.
Select the
icon on the printer's front panel, and then View loaded paper to see the paper-advance
calibration status. If the status is PENDING, perform a paper-advance calibration. See
Perform paper
advance calibration on page 43.
If the problem persists after you complete these actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
Use the following procedure if lines in your image appear stepped or jagged when printed:
1. The problem might be inherent in the image. Try to improve the image within the software program
that you are using to edit it.
2. Make sure that you are using appropriate print-quality settings. See
Select print quality on page 83.
3. If you are using an HP-GL/2 driver, hange your image-rendering resolution to 300 dpi or 600 dpi,
depending on your printing need. The Max. Application Resolution option in the Windows driver
dialog's Advanced tab, under Document Options > Printer Features.
Parts of lines or text are missing
A high-quality large-format print job often requires a large amount of data, and in some specific workflows,
the output might not look like you expected. Here are some suggestions to help you to avoid this problem:
●
Select a smaller page size and scale to the final page size in the driver or on the front panel.
●
Save the file in another format, such as TIFF or EPS, and open it in another program.
●
Use a RIP to print the file.
●
Reduce the resolution of the bitmap images in your software.
●
Select a lower print quality in order to reduce the resolution of the printed image.
●
On the Advanced tab of the Windows driver dialog, select Document options, Printer features, and
then establish the following settings:
◦
Set Send job as bitmap to Enabled (HP-GL/2 driver only).
◦
Set Max. Application resolution to 300.
NOTE: These settings are described for troubleshooting purposes only and might adversely affect the
final output quality or the time necessary to generate the print job. Therefore, restore these settings to
their default values if they do not help to solve the problem.
ENWW Lines appear stepped or jagged 155