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4. Check the paper-advance calibration status on the front panel. If the status is PENDING, you should
perform paper-advance calibration. See
Perform paper advance calibration on page 43.
5. Try aligning the printheads. See
Align the printheads on page 71. After alignment, reprint your job if the
problem has been solved.
If the problem persists, contact your customer service representative for further support.
The image is grainy
1. Check that the paper type you have loaded corresponds to the paper type that you select on the front
panel and in your software.
2. Check that you are printing on the correct side of the paper.
3. Make sure that you are using appropriate print-quality settings. See
Select print quality on page 83. In
some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
For instance, if you have set the print-quality slider to Fast, try setting it to Best. Alternatively, you
could try unidirectional printing. If you change the print-quality settings, reprint your job if the problem
has been solved.
4. Try aligning the printheads. See
Align the printheads on page 71. After alignment, reprint your job if the
problem has been solved.
5. Check the paper-advance calibration status on the front panel. If the status is PENDING, you should
perform paper-advance calibration. See
Perform paper advance calibration on page 43.
If the problem persists, contact your customer service representative for further support. See
HP Customer
Care on page 185.
The image has a metallic hue (bronzing)
Bronzing describes an image that has a metallic hue when it is viewed from specific angles. Bronzing occurs
most commonly when you print pigmented inks on non-matte paper, such as photo paper. If you are using
standard print-quality options and the image contains the bronzing effect, move the slider to Quality. See
Select print quality on page 83.
If you are experiencing bronzing when printing images on glossy paper, try using the Full Set of Inks printing
option. To do so from the Windows driver, click the Color tab, and then select the Full Set of Inks option.
158 Chapter 13 Troubleshoot print-quality issues ENWW