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Table D-2 Numeric error messages (continued)
Error code Recommendation
61:01 Unsupported file format: the printer cannot process the job. Try the following remedies:
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer; disconnect the power cord; then reconnect the power cord and turn on the
printer.
●
Make sure that the graphic language setting is correct. See
Change the graphic language
setting on page 21.
●
Resubmit the file to the printer.
●
Check that your printer firmware is up to date. See
Update the printer firmware on page 143.
If the problem persists, contact HP Support. See
HP Customer Care on page 185.
61:04.1 The PostScript fonts are missing. Install the latest firmware release to reinstall the fonts. See
Update the printer firmware on page 143.
61:04.2 Unrecognized paper type identifier. Install the latest firmware release to reinstall the paper type
identifiers. See
Update the printer firmware on page 143.
61:08 The paper type has changed. Please resubmit the job.
61:08.1 The file cannot be printed because it is password-protected. Please resubmit the job without
password protection.
61:08.2 The job contains format errors or incorrect setting values. Please resubmit the job.
63:04 An input/output problem has occurred with the network card. Try the following remedies:
●
Make sure that the network cable is correctly connected to the network card.
●
Check that your printer firmware is up to date. See
Update the printer firmware on page 143.
If the problem persists, contact HP Support. See
HP Customer Care on page 185.
71:03 An “out of memory” failure has occurred. Turn off the printer by using the Power key on the front
panel and the power switch at the back of the printer; disconnect the power cord; then reconnect
the power cord and turn on the printer.
71:08 Insufficient display list memory. Please resubmit the job with one or more of the following changes:
reduce resolution to 300 dpi, select Econofast print mode, select ‘Send Job As Bitmap’ to have the
main processing of the print job done by the computer rather than by the printer.
74:01 An error occurred when uploading the firmware update file. Try the following remedies:
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer; disconnect the power cord; then reconnect the power cord and turn on the
printer.
●
Try again to upload the firmware update file to the printer. See
Update the printer firmware
on page 143.
If the problem persists, contact HP Support. See
HP Customer Care on page 185.
76:03 The hard disk is full. Use the Embedded Web Server to remove unnecessary files from the printer's
hard disk.
If the problem persists, contact HP Support. See
HP Customer Care on page 185.
ENWW 211