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D Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation
column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt over the
correct response, contact HP Support. See
HP Customer Care on page 185.
Table D-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See
Remove an ink cartridge on page 59 and Insert an
ink cartridge on page 61.
[Color] cartridge is missing Insert a cartridge of the correct color. See
Insert an ink cartridge on page 61.
[Color] cartridge is incorrect Insert a cartridge that is correct for your region. See
Insert an ink cartridge
on page 61.
[Color] printhead #[n] error: not present Insert the correct printhead. See
Insert a printhead on page 65.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the correct
type (color and number). See
Remove a printhead on page 62 and Insert a
printhead on page 65.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead. See
Remove a printhead on page 62 and Insert a printhead on page 65.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the electrical
connections. If necessary, insert a new printhead. See
Front panel
recommends reseating or replacing a printhead on page 174.
[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the length of time it has
been in operation or because of the volume of ink used. See the Legal
Information.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the wrong kind of
ink. See the Legal Information.
[Warning] internal failure: Unable to create print The internal print files are not available in the printer. Load the internal print
files through the Embedded Web Server.
Faulty cartridge. Replace [color] cartridge Replace the cartridge. See
Remove an ink cartridge on page 59 and Insert an
ink cartridge on page 61.
IO error Restart the printer. If the problem persists, contact HP Support. See
HP
Customer Care on page 185.
IO warning Try again; if the problem persists, contact HP Support. See
HP Customer Care
on page 185.
PDL Error: Ink system not ready Clean the printheads. See
Clean the printheads on page 174.
ENWW 209