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Table D-1 Text messages (continued)
Message Recommendation
PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if
possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
PDL Error: out of paper Load more paper.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it.
Check your cable connections.
PDL Error: print mode error The paper type or print quality specified for the job are incorrect. Change the
loaded paper type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
Replace [color] cartridge Replace the cartridge. See
Remove an ink cartridge on page 59 and Insert an
ink cartridge on page 61.
Reseat [color] cartridge Remove and reinsert the same cartridge. See
Remove an ink cartridge
on page 59 and Insert an ink cartridge on page 61.
Update: failed. Invalid file Make sure that you have selected the correct firmware update file. Then try
again to perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, turn off the printer and then
turn it back on. If the problem persists, contact HP Support. See
HP Customer Care on page 185.
Table D-2 Numeric error messages
Error code Recommendation
26:n.01 (where n = the subject
ink cartridge number)
Remove the subject ink cartridge and reinstall it in the printer. If the error persists, replace the
subject ink cartridge. If the problem persists, contact HP Support. See
HP Customer Care
on page 185.
29:01 The maintenance cartridge is not inserted correctly. Open the maintenance cartridge door on the
right side of the printer, make sure that the maintenance cartridge is correctly seated, and then
close the door. If the problem persists, replace the maintenance cartridge. If the problem persists,
contact HP Support. See
HP Customer Care on page 185.
32:1.01 A take-up reel error has occurred. Make sure that the paper is adequately taped to the take-up reel
spindle core, and then make sure that the winding direction is correctly set.
32:2.01 The take-up reel can not be detected. Make sure that the take-up reel sensor cable is correctly
connected.
210 Appendix D Front-panel error messages ENWW