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7.2 Troubleshooting Checklist
This section describes common problems that may occur during usage of the ScanSnap and how to
solve the problems.
Before you call a repair service, perform simple troubleshooting steps in the table below.
If performing these troubleshooting steps does not resolve your problem, contact an authorized
FUJITSU scanner service provider.
Symptom Check This Item Resolution
The scanner cannot be
turned on.
Are the AC/USB cable and
the AC adapter connected
correctly?
Correctly connect the Power/USB
cable.
Disconnect and then re-connect the
Power cable.
(* Wait at least 5 seconds before
reconnecting the Power cable)
Is the paper chute closed?
(The scanner’s power is
controlled by closing/
opening the paper chute.)
Open the paper chute.
Is Windows normally
started up?
(This scanner’s power is
controlled by turning on/off
the computer.)
Wait until Windows has started up
completely. LED will turn off
when Windows is starting up or in
the sleeping mode.
Did you press the
[POWER] button to turn off
the ScanSnap? (The
scanner can be turned off
by pressing [POWER]
button when the paper
chute is opened.)
Press the [POWER] button.