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Printing Quality Problems
The inside of the printer may be dirty or improper paper loading may reduce the print
quality. See the table below to clear the problem.
Condition Suggested solutions
Light or faded print If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily
extend the toner cartridge life. See "
Redistributing Toner". If
this does not improve the print quality, install a new toner
cartridge.
• The paper may not meet paper specifications; for example,
the paper is too moist or too rough. See "
Identifying Print
Media Sources and Specifications".
• A combination of faded or smeared defects may indicate that
the toner cartridge needs cleaning. See "
Cleaning the
Interior".
• The surface of the LSU part inside the printer may be dirty.
Clean the LSU (see "
Cleaning the Interior").
Toner specks
• The paper may not meet specifications; for example, the
paper is too moist or too rough. See "
Identifying Print Media
Sources and Specifications".
• The transfer roller may be dirty. Clean the inside of your
printer. See "
Cleaning the Interior".
• The paper path may need cleaning. See "
Cleaning the Drum".
Dropouts
If faded areas, generally rounded, occur randomly on the
page:
• A single sheet of paper may be defective. Try reprinting the
job.
• The moisture content of the paper is uneven or the paper has
moist spots on its surface. Try a different brand of paper. See
"
Identifying Print Media Sources and Specifications".
• The paper lot is bad. The manufacturing process can cause
some areas to reject toner. Try a different kind or brand of
paper.
• The toner cartridge may be defective. "
Vertical repetitive
defects" on the next page.
• If these steps do not correct the problems, contact a service
representative.
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