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Troubleshooting
If you experience difficulties operating your AUTODOME camera, refer to the following. If the
guidelines do not enable you to solve the problem, contact an authorized technician.
Problem Questions to Ask/Actions to Resolve the Problem
Need to remove trim
ring.
Use a slotted screw driver and push the clips outward while gently pulling down
on the edge of the trim ring.
Nothing appears on the
screen.
Are the power cord and line connection between the camera and monitor made
properly?
The image on the
screen is dim.
Is the lens dirty? If so, clean the lens with a soft, clean cloth.
The contrast on the
screen is too weak.
Adjust the contrast feature of the monitor. Is the camera exposed to strong light?
If so, change the camera position.
The image on the
screen is flickers.
Does the camera face directly into the sun or fluorescent lighting? If so,
reposition camera.
The image on the
screen is distorted.
Is the power frequency set properly in sync? If the power frequency is not set
correctly, the line lock synchronization mode cannot be used. Set the
synchronization mode to INT.NTSC Model power frequency in LL mode: 60 Hz.
No video – Check that the mains power to the power supply is on.
– Check to see if you have a web page.
If you do, then try cycling the camera’s power off and on.
If you do not, then you may have the wrong IP address. Use Configuration
Manager to identify the correct IP address.
If O.K., then:
– Check that there is 24 V output from the transformer.
If O.K., then:
– Check the integrity of all wires and mating connectors to the camera.
No camera control – Ensure that the LAN cable has good connection and is secured.
– Refresh the browser and ensure that video is updated.
– Cycle the camera's power off and on.
Camera moves when
moving other cameras
– Check that the camera’s IP address is properly set.
If camera’s IP address is not set, then:
– Use Configuration Manager to confirm that two cameras do not have the
same IP address. If they do, change the address of one of the cameras.
Picture is dark – Check that the Gain Control is set to High via the Settings menu.
If O.K., then:
– Check that the Auto Iris Level is set to the appropriate level via the Settings
menu.
If O.K., then:
– Check that the camera lens cover is removed.
If O.K., then:
– Check that the maximum Ethernet cable distance has not been exceeded.
If O.K., then:
– Restore all camera settings via the Settings menu.
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AutoDome 7000 Series (IP and HD) Troubleshooting | en 153
Bosch Security Systems Operation Manual 2013.07 | 1.2.2 | F.01U.283.679