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Appendix
Chapter 8 Troubleshooting
Glossary
Introduction
Index
Contents
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113
How to Load
Documents
Configuring the
Scan Settings
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Operational
Settings
Replacing the
Consumables
Scanner
Overview
Troubleshooting
Multifeed error occurs frequently.
Does the paper condition fulfill the requirements
described in "Precautions" in "Paper Quality"
(page 30)?
No
Use paper that fulfills the requirements.
For details, refer to "2.2 Documents for Scanning" (page 30).
Ye s
If you are using the Carrier Sheet, is [Double-
page spread] specified for [Scan Type] in the
scanner driver’s setup dialog box?
No
Specify [Double-page spread] for [Scan Type] in the scanner driver’s setup dialog box
("Documents Larger than A4/Letter Size" (page 55)).
Ye s
When multifeed detection is enabled, are the
conditions for an accurate detection fulfilled?
No
Fulfill the conditions for an accurate multifeed detection.
For details, refer to "Conditions for Multifeed Detection" (page 33). Also, specify the
multifeed detection area if necessary ("Detecting Multifeed Errors" (page 80)).
Ye s
Did you fan the documents before loading them?
No
Fan the documents before loading them in the ADF paper chute.
Ye s
Have the documents just been printed out from a
copy machine or a laser printer?
Ye s
Fan the documents a few times to remove static electricity off the documents.
No
Is the document stack thinner than 5 mm?
No
Reduce the amount of documents.
Ye s
Are the consumables (*1) installed correctly?
No
Install the consumables (*1) correctly.
For details, refer to "Chapter 7 Replacing the Consumables" (page 91).
Ye s
Are any of the consumables (*1) dirty?
Ye s
Clean the consumables (*1).
For details, refer to "Chapter 6 Daily Care" (page 85).
No
Are any of the consumables (*1) worn out?
Ye s
Check the consumable counters and replace them if necessary.
For details, refer to "Chapter 7 Replacing the Consumables" (page 91).