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Troubleshooting
RFID Error Codes and Messages
11/14/2008 RFID Programming Guide 58978L-008 Rev. A
0400
NO TAG
NO TAG FOUND
Note • This error message varies by reader type.
No RFID tag was detected in the RF field. Several things can
cause this error:
• No acceptable RFID tag is in the RF field. This can happen if an
RFID label is present but the transponder is not placed correctly
within the label or if the wrong tag type is used.
• The read/write power being used is too low.
• The RFID tag is weak or dead.
Retry with another RFID tag. Make sure you have the right tag
type selected and that you are using a tag that is supported by your
printer. If the problem persists, contact Technical Support.
0401
NO PROTOCOL The RFID reader received a command to perform a protocol
command, but no protocol was initially set. The reader powers up
with no protocols set.
Make sure you have the right tag type selected and that you are
using a tag that is supported by your printer.
0402
INVALID PROTOC The RFID reader received a command for a protocol value that is
not supported with the current version of reader firmware. Make
sure you have the right tag type selected and that you are using a
tag that is supported by your printer.
0403
LOCK ERROR The lock process failed during a write tag data for an ISO18000-
6B tag. The write tag command passed, but the lock did not. This
could indicate a bad tag.
Repeat the process with another RFID tag. Make sure that the tag
is placed within the RF field.
0404
NO DATA READ The RFID tag used failed or does not have the correct CRC.
Try to read a few other tags. If the problem persists, contact
Technical Support.
0405
AFE NOT ON Internal problem with the reader. The Analog Front End is turned
off. Contact Technical Support.
0406
WRITE FAILED This can occur when one of a number of RFID operations fails.
Check that the tag is good, and repeat the process with another
RFID label. If the problem persists, contact Technical Support.
0407
NOT IMPLEMENTED The reader received a command that is not supported by the tag
type.
Make sure that you have the latest reader firmware, that you have
the right tag type selected, and that you are using a tag that is
supported by your printer. If the problem persists, contact
Technical Support.
Table 7 • RFID Error Code Definitions (Continued)
Error
Code
RFID Error or
Status Message
Description/Action Required