Filter
Top Products
SONICWALL SONICOS ENHANCED 2.5 ADMINISTRATOR’S GUIDE
47
System > Diagnostics
Generating a Tech Support Report
1
Select Tech Support Report from the Choose a diagnostic tool menu.
2
Select the Report Options to be included with your e-mail.
3
Click Save Report to save the file to your system. When you click Save Report, a warning
message is displayed.
4
Click OK to save the file. Attach the report to your Tech Support Request e-mail.
Trace Route
Trace Route is a diagnostic utility to assist in diagnosing and troubleshooting router connections on
the Internet. By using Internet Connect Message Protocol (ICMP) echo packets similar to Ping
packets, Trace Route can test interconnectivity with routers and other hosts that are farther and
farther along the network path until the connection fails or until the remote host responds.
Type the IP address or domain name of the destination host. For example, type yahoo.com and click
Go.
A second window is displayed with each hop to the destination host.
By following the route, you can diagnose where the connection fails between the SonicWALL security
appliance and the destination.