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Introduction 3
Register Your Ion
Registering your Ion system with ETC ensures that you will be notified of software and library
updates, as well as any product advisories.
To register your console, you will need to enroll in “My ETC,” a personalized ETC Web site that
provides a more direct path of communication between you and ETC.
Register now at http://www.etcconnect.com/product.registration.asp
.
Help from ETC Technical Services
If you are having difficulties, your most convenient resources are the references given in this user
manual. To search more widely, try the ETC Web site at www.etcconnect.com
. If none of these
resources is sufficient, contact ETC Technical Services directly at one of the offices identified below.
Emergency service is available from all ETC offices outside of normal business hours.
When calling for assistance, please have the following information handy:
• Console model and serial number (located on back panel)
• Dimmer manufacturer and installation type
• Other components in your system (Unison
®
, other control devices, etc.)
Americas United Kingdom
Electronic Theatre Controls Inc. Electronic Theatre Controls Ltd.
Technical Services Department Technical Services Department
3031 Pleasant View Road 26-28 Victoria Industrial Estate
Middleton, WI 53562 Victoria Road,
800-775-4382 (USA, toll-free) London W3 6UU England
+1-608 831-4116 +44 (0)20 8896 1000
service@etcconnect.com
service@etceurope.com
Asia Germany
Electronic Theatre Controls Asia, Ltd. Electronic Theatre Controls GmbH
Technical Services Department Technical Services Department
Room 1801, 18/F Ohmstrasse 3
Tower 1, Phase 1 Enterprise Square 83607 Holzkirchen, Germany
9 Sheung Yuet Road +49 (80 24) 47 00-0
Kowloon Bay, Kowloon, Hong Kong techserv-hoki@etcconnect.com
+852 2799 1220
service@etcasia.com