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APPENDIX F: TROUBLESHOOTING 209
Appendix F: Troubleshooting
The following tables describe problems and suggested solutions for the problems.
Page Access
Table 86 Troubleshooting Page Access
PROBLEM SOLUTION
Cannot login – what are
factory defaults? (only for
Dominion SX units
running firmware version
2.5 or higher)
Cannot login – non
defaults.
username: admin (all lower case)
password: raritan (all lower case)
1. Check multiple login per user status. If disabled and there is
already a session established opening anew one fails.
2. Check Local Authentication status. If it is not enabled only
remote users may login.
Server Unreachable If a unit appears to be unreachable by a given browser, run through
the following troubleshooting list:
1. Verify that the unit is powered on.
2. Verify that the unit is properly connected to a network.
3. Ping the unit from a computer on the same network to ensure
that network communication with the unit occurs.
• Should the ping fail, contact your network administrator.
There may be a problem with your network configuration
that is preventing communication with the unit.
• Should the ping succeed, consult the following topics.
DNS Error/Server
Unreachable
When attempting to connect to the Dominion SX URL using
Microsoft IE, a web page may appear indicating a DNS error and
reading that the server is unreachable.
Remove any installed Dominion SX certificates and restart the
browser.
Unsupported Encryption The unit supports only 128-bit SSL encryption.
• In Internet Explorer, view Help→About Internet Explorer
and determine the maximum SSL bit strength for the
browser. If it is not at the desired strength, it is
recommended that the browser be upgraded.
• In Netscape, view Communicator→Tools→Security
Info→SSL v3.0 Configuration and ensure that 128-bit
SSL is supported