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210 DOMINION SX USER GUIDE
PROBLEM SOLUTION
Number of Users
Exceeded
The unit has a security measure that allows only a specific number
of login pages to be authenticated at any given time. Should this
number be reached when attempting to login to the unit, a pop-up
window displays indicating that the maximum number of users is
exceeded. This is normal behavior for the unit.
Wait for a few minutes and attempt to login again. You may need to
refresh or <Shift+Refresh> your browser to successfully log on.
Firewall
Table 87 Troubleshooting Firewall
PROBLEM SOLUTION
Unable to Access the Web
Page
Firewalls must allow access on port 80 (for http) and 443 (for https)
for the unit to operate through a firewall.
Contact your system administrator and request port 80 and 443, or
other custom configured ports for access.
Login Failure Firewalls must be configured to allow connections using the
Dominion SX configurable port network parameter (Default
51000). If the firewall does not allow these connections, the applet
indicates that the login has failed.
Contact your system administrator and request that connections be
allowed on the configurable port.
SSL Security Warnings The unit embeds its Internet Address (IP) in its SSL certificate.
Should the firewall perform Network Address Translation (NAT),
the SSL certificate will not match the IP address recognized by the
browser generating a security warning.
This is normal behavior.
The warning message does not affect operation of the unit.