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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 966
Configuring Endpoints
14 Configuring H.323 endpoints to register to the CMA or IOS gatekeeper
The procedures for configuring H.323 endpoints are described in detail in the Polycom Unified
Communications Deployment Guide for Cisco Environments.
.
15 Configuring SIP endpoints to register to:
a DMA as SIP Proxy
b CUCM as SIP Proxy
The procedures for configuring SIP endpoints are described in detail in the Polycom Unified
Communications Deployment Guide for Cisco Environments.
16 Configuring TIP endpoints to register to:
a DMA
b CUCM
The procedures for configuring TIP- enabled endpoints are described in detail in the Polycom Unified
Communications Deployment Guide for Cisco Environments
Configuring Entry Queues and IVR Services
Conference IVR and Entry Queue/Virtual Entry Queues are supported with AVC TIP protocol in conferences
that include both TIP-enabled and non-TIP-enabled endpoints.
A Virtual Entry Queue can be configured to either IVR Only Service Provider or External IVR Control mode.
TIP-enabled endpoints can be moved from the Entry Queue to the destination conference if the TIP
Compatibility Modes settings in the Profile are identical for both conferencing entities (it is recommended to
use the same Profile for both entities).
TIP IVR users can access the conference directly or enter the Entry Queue/Virtual Entry Queue and provide
a password to access the conference.
The IVR services can be enabled for all TIP Compatibility Modes:
● Video only
● Video and Content
● Prefer TIP
IVR media files, WAV for voice messages and JPG for video slides, are all stored on the Collaboration
Server.
Guidelines
● IVR default audio files are enabled for all TIP Compatibility Modes.
● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported.
● TIP-enabled endpoints can send DTMF digits to MCU.
● In an mixed TIP environment there is no support for content in cascaded conferences.