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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 578
The Operator Assistance dialog box opens.
16 Select Enable Operator Assistance to enable operator assistance when the participant requires or
requests help during the connection process.
17 In the Operator Assistance Indication Message field, select the audio message to be played
when the participant requests or is waiting for operator’s assistance.
18 Click OK to complete the Entry Queue Service definition.
19 The new Entry Queue IVR Service is added to the IVR Services list. For more information, see IVR
Services List.
Setting a Conference IVR Service or Entry Queue IVR Service as the
Default Service
The first Conference IVR Service and Entry Queue IVR Service are automatically selected by default. The
IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional
Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the
default for each service type.
To select the default Conference IVR Service:
● In the IVR Services list, select the Conference IVR Service to be defined as the default, and then
click Set Default Conference IVR Service
().
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.