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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 869
Could not complete RTM ISDN Card
startup procedure
The RTM ISDN card cannot complete its startup procedure (usually after
system reset).
Check the card slot and reset the card.
CPU IPMC software was not updated. Turn off the MCU and then turn it on.
CPU slot ID not identified The CPU slot ID required for Ethernet Settings was not provided by the
Shelf Management.
D channel cannot be established
DEBUG mode enabled Possible explanations:
• System is running in DEBUG mode.
• System DEBUG mode initiated.
In this mode, additional prints are added and Startup and Recovery
Conditions are different then Non Debug Mode.
Change the DEBUG_MODE flag value to NO and reset the Collaboration
Server.
DEBUG mode flags in use The system is using the DEBUG CFG flags.
DMA not supported by IDE device Possible explanations:
• DMA (direct memory access) not supported by IDE device:
Incompatible flash card / hard disk being used.
• Flash card / hard drive are not properly connected to the board / one
of the IDE channels is disconnected.
• DMA was manually disabled for testing.
DNS configuration error Check the DNS configuration.
DNS not configured in IP Network
Service
Configure the DNS in the IP Network Services.
Encryption Server Error. Failed to
generate the encryption key
FIPS 140 test failed while generating the new encryption key.
Error in external database certificate
Error reading MCU time Failed to read MCU time configuration file ([status]).
Manually configure the MCU Time in the Collaboration Server Web Client
or RMX Manager Manager application.
eUserMsgCode_Cs_EdgeServerDnsF
ailed
eUserMsgCode_Cs_SipTLS_Certificat
eHasExpired
eUserMsgCode_Cs_SipTLS_Certificat
eSubjNameIsNotValid_Or_DnsFailed
eUserMsgCode_Cs_SipTLS_Certificat
eWillExpireInLessThanAWeek
Active Alarms
Alarm Code Alarm Description