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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 877
SIP TLS: Registration server not
responding
This alarm is displayed when the Collaboration Server does not receive a
response from the OCS to the registration request in the expected time
frame. Possible causes are:
• The Collaboration Server FQDN name is not defined in the OCS pool,
or is defined incorrectly.
• The time frame for the expected response was too short and it will be
updated with the next data refresh. The alarm may be cleared
automatically the next time the data is refreshed.
• The Collaboration Server FQDN name is not defined in the DNS
server. Ping the DNS using the Collaboration Server FQDN name to
ensure that the Collaboration Server is correctly registered to the DNS.
SIP TLS: Registration transport error This alarm indicates that the communication with the SIP server cannot
be established. Possible causes are:
• Incorrect IP address of the SIP server
• The SIP server listening port is other than the one defined in the
system
• The OCS services are stopped
Software upgrade in component
SSH is enabled
SWITCH not responding Check the Switch card.
System Cards MPM Plus mode are not
supported in Event mode
System configuration changed. Please
reset the MCU
System Configuration modified System configuration flags were modified.
Reset the MCU.
System resources of Audio ports
usage has exceeded Port Gauge
threshold
System resources of Video ports
usage has exceeded Port Gauge
threshold
System resources usage has
exceeded Port Gauge threshold
Temperature Level - Critical Possible explanations:
• Temperature has reached a critical level. Card or if critical system
element the MCU will shut down.
Temperature Level - Major Possible explanations:
• Temperature has reached a problematic level and requires attention.
Active Alarms
Alarm Code Alarm Description