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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 576
The New Entry Queue IVR Service - General dialog box opens.
The administrator can enable an audio message that informs the participant of the lack of Video
Resources in the Collaboration Server and that he/she is being connected as Audio Only. The
message states: All video resources are currently in use. Connecting using audio only.
The following guidelines apply:
The IVR message applies to video participants only. Audio Only participants will not receive the
message.
Only H.323 and SIP participants receive the audio message.
Downgrade to Audio Only is not supported for undefined ISDN dial in participants. These
participants are disconnected if there is a lack of Video Resources (not supported with
Collaboration Server 1800).
The audio message is the first message after the call is connected, preceding all other IVR
messages.
The message is called No Video Resources-Audio Only and the message file (.wav) is called
No video resources audio only.wav.
The audio message must be added to the Conference and Entry Queue IVR Services
separately.
The IVR message can be enabled/disabled by the administrator using the ENABLE_
NO_VIDEO_RESOURCES_ AUDIO_ONLY_MESSAGE System Flag in system.cfg.
Possible values: YES / NO, default: YES
If you wish to modify the flag value, the flag must be added to the System Configuration file. For
more information see the Modifying System Flags.
10 Enter the message Name and Message File name for the Audio Only message:
Message Name: No Video Resources-Audio Only
Message File name: No
_V
ideo_Resources_Audio_Only.wav
11 Click the Video Services tab.