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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 729
Logger Diagnostic Files
The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them
to files in the MCU hard drive. For each time interval defined in the system, a different data file is created.
The files may be retrieved from the hard drive for off-line analysis and debugging purposes.
The Logger utility is activated at the MCU startup. The Logger is disabled when the MCU is reset manually
or when there is a problem with the Logger utility, e.g. errors on the hard drive where files are saved. In such
cases, data cannot be retrieved.
When the MCU is reset via the Collaboration Server, the files are saved on the MCU hard drive.
To access the Logger Diagnostic Files:
● On the Collaboration Server menu, click Administration > Tools > Logger Diagnostic Files.
The following tasks can be performed:
When retrieved, the log file name structure is as follows:
● Sequence number (starting with 1)
Diagnostic File Button Options
Button Description
Refresh List Refreshes the list and adds newly generated logger files.
Select All Selects all the logger files listed.
Browse Selects the destination folder for download.
Retrieve Files Saves files to the destination folder.