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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 904
the temperature on the cards initially rises, a fault could be triggered and can viewed in the System Alerts,
Faults List. Load issues can arise when the system nears the maximum conference mark or high port
capacity occurs on an Collaboration Server resulting in Upper Major or Upper Critical faults.
However, only when the Upper Critical threshold is passed does the Collaboration Server system as a
precaution initiate a system shutdown.
RealPresence Collaboration Server (RMX) 2000 Hardware Monitor pane
Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties
To view the Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Properties:
1 In the Hardware Monitor pane, right-click the RTM IP entry and then select Properties.
With an Upper Major alarm activation it is recommended to perform the following checks:
Fans/fan tray functions, Overall System Ventilation and Filter (top, bottom & sides free and no dust)
and Room temperature (cool). When no apparent cause can be found, then contact your next level
of support.
Upper Major and Upper Critical threshold values have sometimes also been altered, allowing for
more efficient fan RPM and effective temperature management the Collaboration Server.
The Hardware Monitor view is similar on any other Collaboration Server system.