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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 967
Entry Queue and Virtual Entry Queue Access
TIP endpoints can dial-in to conferences directly using the IVR, Entry Queue/Virtual Entry Queue and IVR
Only Service Provider.
Configuring the Conference and Entry Queue IVR Services
The IVR module includes two types of services:
● Conference IVR Service that is used with conferences
● Entry Queue IVR Service that is used with Entry Queues
The configuration process is the same for TIP and non-TIP enabled Conferences and Entry Queues.
Content
Polycom and Cisco endpoints can share Content within a Cisco TelePresence environment. The content
sharing experience depends on whether the endpoints are registered with the DMA or CUCM.
Endpoint Registration Options - Content Sharing Experience
● H.239
A variety of resolutions and frame rates are supported.
For more information see H.239 / People+Content.
Can be used with SIP and H.323 endpoints, desktop (CMAD), room systems (HDX) and ITP
(OTX, RPX).
Not supported by Lync clients, IBM clients and Cisco CTS endpoints.
Cannot be used when HDX endpoints are registered to CUCM.
● TIP
The resolution is fixed at XGA at 5fps.
Supported on HDX, Polycom ITP and Cisco CTS systems.
● The following content compatibility options are available:
Tip not enabled – CTS cannot join the conference, all other endpoints can share H.239 content.
Multipoint Calls on
Collaboration Server
Content
Sharing People + Content
Endpoints Registered to DMA
HDX/ITP to HDX/ITP Yes Yes
HDX/ITP to Cisco CTS Yes Yes
Cisco CTS to HDX/ITP Yes No
Endpoints Registered to CUCM
HDX/ITP to HDX/ITP Yes No
HDX/ITP to Cisco CTS Yes No
Cisco CTS to HDX/ITP No No