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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 349
Defining a Conference IVR Service with Operator Assistance Options
In the RMX Management pane, expand the Rarely Used list and click the IVR Services () entry.
1 On the IVR Services toolbar, click the New Conference IVR Service
() button.
The New Conference IVR Service - Global dialog box opens.
2 Enter the Conference IVR Service Name.
3 Define the Conference IVR Service - Global parameters. For more information, see Conference IVR
Service Properties - Global Parameters.
4 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
5 Define the system behavior when the participant enters the Conference IVR queue. For more
information, see Defining a New Conference IVR Service.
6 Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
7 If required, enable the chairperson functionality and select the various voice messages and options
for the chairperson connection. For more information, see New Conference IVR Service Properties -
Conference Chairperson Options and Messages.
8 Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
9 If required, enable the request for conference password before moving the participant from the
conference IVR queue to the conference and set the MCU behavior for password request for Dial-in
and Dial-out participant connections. For more information, see New Conference IVR Service
Properties - Conference Password Parameters.
10 Select the various audio messages that will be played in each case. For more information, see For
more information, see New Conference IVR Service Properties - Conference Password Parameters.
11 Click the General tab.
The New Conference IVR Service - General dialog box opens.
12 Select the messages that will be played during the conference. For more information, see
Conference IVR Service Properties - General Voice Messages.