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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 619
11 When defining a gateway IVR Service, it is recommended that the Roll Call option remains
disabled.
12 Click the Video Services tab.
The New Conference IVR Service - Video Services dialog box opens.
13 Define the following parameters:
14 Click the DTMF Codes tab.
The New Conference IVR Service - DTMF Codes dialog box opens.
15 If required, modify the DTMF codes or permissions. For more details see New Conference IVR
Service Properties - DTMF Codes.
16 Click the Operator Assistance tab.
17 If Operator Assistance will not be available to participants, clear the Enable Operator Assistance
option, which is automatically selected to disable it.
Ringing Tone The tone that will be played to indicate that the system is calling the destination
number.
Redial on Wrong
Number
The message played when the wrong destination is entered, allowing you to enter a
new number. For details, see Redial on Wrong Number.
Disconnect on Wrong
Number
The message played when the wrong destination is entered, followed by a
disconnection tone. For details, see Disconnect on Wrong Number.
Disconnect on Busy The tone (or message) played when the dialed destination number is busy. For
details, see Disconnect on Busy.
Disconnect on No
Answer
The tone (or message) played when the dialed destination number does not
answer. For details, see Disconnect on No Answer
New Conference IVR Service Properties - Video Services Parameters
Video Services Description
Click&View Select this option to enable endpoints to run the Click&View application that enables
participants to select a video layout from their endpoint.
Video Welcome Slide Select the video slide file to be displayed when participants connect to the
conference. To view any slide, click the Preview Slide
( ) button.
If the video slide file was not uploaded to the MCU prior to the IVR Service
definition, click the Add Slide button. The Install File dialog box opens. The
uploading process is similar to the uploading of audio files. For more information,
see step 7.
Notes:
• When using one of the default Polycom slides, the slide will be displayed in the
resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p.
• When defining a gateway IVR Service, the recommended default slide is:
Default_GW_Welcome_Slide.
Conference IVR Service Properties - Gateway General Voice Messages
Message Type Description