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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 872
Gatekeeper failure Possible reasons for the Gatekeeper failure:
• Failed to register to alternate Gatekeeper.
• Gatekeeper discovery state.
- Check GK IP address (GUI, ping)
• Gatekeeper DNS Host name not found.
• Gatekeeper Registration Timeout.
• Gatekeeper rejected GRQ due to invalid revision.
• Gatekeeper rejected GRQ due to resource unavailability.
• Gatekeeper rejected GRQ due to Terminal Exclusion.
• Gatekeeper rejected GRQ due to unsupported feature.
• Gatekeeper rejected GRQ. Reason 18.
• Gatekeeper rejected RRQ due to Discovery Required.
• Gatekeeper rejected RRQ due to duplicate alias.
- Check duplicate in aliases or in prefixes
• Gatekeeper rejected RRQ due to Generic Data.
• Gatekeeper rejected RRQ due to invalid alias.
• Gatekeeper rejected RRQ due to invalid call signaling address.
• Gatekeeper rejected RRQ due to invalid endpoint ID.
• Gatekeeper rejected RRQ due to invalid RAS address.
• Gatekeeper rejected RRQ due to invalid revision.
• Gatekeeper rejected RRQ due to invalid state.
• Gatekeeper rejected RRQ due to invalid terminal alias.
• Gatekeeper rejected RRQ due to resource unavailability.
• Gatekeeper rejected RRQ due to Security Denial.
• Gatekeeper rejected RRQ due to terminal type.
• Gatekeeper rejected RRQ due to unsupported Additive Registration.
• Gatekeeper rejected RRQ due to unsupported feature.
• Gatekeeper rejected RRQ due to unsupported QOS transport.
• Gatekeeper rejected RRQ due to unsupported transport.
• Gatekeeper rejected RRQ. Full registration required.
• Gatekeeper rejected RRQ. Reason 18.
• Gatekeeper Unregistration State.
• Registration succeeded.
Check the Gatekeeper configuration.
GUI System configuration file is invalid
xml file
The XML format of the system configuration file that contains the user
interface settings is invalid.
Hard disk error Hard disk not responding.
Hot Backup: Master-Slave
configuration conflict.
Possible reasons:
• When both the MCUs are configured as Master or as Slave
• The slave Collaboration Server is defined with the same IP as the
Master.
Active Alarms
Alarm Code Alarm Description