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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 553
To upload messages to the MCU:
1 To upload the files to the MCU, in the Supported Languages dialog box, click the Add Message File
button.
The Add Message File dialog box opens.
Audio files are uploaded to the MCU one-by-one.
2 In the IVR Message Language list, select the language for which the audio file will be uploaded to
the MCU.
3 In the IVR Message Category list, select the category for which the audio file is uploaded.
4 In the Message Type list, select the message type for which the uploaded message is to be played.
You can upload several audio files for each Message Type. Each file is downloaded separately.
Table 5-2 lists the Message Types for each category:
IVR Message Types by Message Category
Message
Category Message Type Message
Conference
Password
Request Conference
Password
Requests the participant to enter the conference password.
Request Conference
Password Retry
A participant who enters an incorrect password is requested
to enter it again.
Request Digit Requests the participant to enter any digit in order to connect
to the conference. Used for dial-out participants to avoid
answering machines in the conference.
Welcome
Message
Welcome Message The first message played when the participant connects to
the conference or Entry Queue.
Conference
Chairperson
Request Chairperson
Identifier
Requests the participants to enter the chairperson identifier
key.
Request Chairperson
Password
Requests the participant to enter the chairperson password.
Request Chairperson
Password Retry
When the participant enters an incorrect chairperson
password, requests the participant to enter it again.