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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 580
Modifying the Conference or Entry Queue IVR Service
Properties
You can modify the properties of an existing IVR Service, except the service name and language.
To modify the properties of an IVR Service:
1 In the RMX Management pane, click IVR Services.
2 In the IVR Services list, Click the IVR Service to modify.
For more information about the tabs and options of this dialog box, see Defining a New Conference
IVR Service.
3 Modify the required parameters or upload the required audio files.
4 Click OK.
Replacing the Music File
The Collaboration Server is shipped with a default music file that is played when participants are placed on
hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires
a chairperson), or when a single participant is connected to the conference. You can replace the default
music file with your own recorded music.
Music file guidelines:
● The file must be in *.wav format.
● Music length cannot exceed one hour.
● The music recording must be in the range of (-12dB) to (-9dB).
Adding a Music File
To replace the Music file:
1 In the RMX Management pane, click IVR Services.
2 In the IVR Services list toolbar, click the Replace/Change Music File (
) button.
The Install Music File window opens.
3 Click the Browse button to select the audio file (*.wav) to upload.