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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 292
IP Calls are routed to the Transit Entry Queue when:
● A gatekeeper is not used, or where calls are made directly to the Collaboration Server’s Signaling IP
Address, with incorrect or without a Conference ID.
● When a gatekeeper is used and only the prefix of the Collaboration Server is dialed, with incorrect or
without a Conference ID.
● When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls containing incomplete or incorrect conference routing
information are rejected by the Collaboration Server.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the participant for a destination
conference ID. Once the correct information is entered, the participant is transferred to the destination
conference.
Setting a Transit Entry Queue
The Collaboration Server factory default settings define the Default Entry Queue also as the Transit Entry
Queue. You can designate another Entry Queue as the Transit Entry Queue.
Only one Transit Entry Queue may be defined per Collaboration Server and selecting another Entry Queue
as the Transit Entry Queue automatically cancels the previous selection.
To designate an Entry Queue as Transit Entry Queue:
1 In the RMX Management pane, Rarely Used list, click Entry Queues.
2 In the Entry Queues list, right-click the Entry Queue entry, and then click Set Transit Entry Queue.
The Entry Queue selected as Transit Entry Queue is displayed in bold.
To cancel the Transit Entry Queue setting:
1 In the RMX Management pane, Rarely Used list, click Entry Queues.
2 In the Entry Queues list, right-click the Transit Entry Queue entry, and then click Cancel Transit
Entry Queue.