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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 216
Network Quality Indication (AVC Endpoints)
If network quality issues occur, the Network Quality icon provide information to participants about their own
network quality and that of other participants displayed in the cells of the conference Video Layout.
Network Quality Levels
Network quality is determined by the percentage of packet loss according to the following default threshold
values:
● Packet loss less than 1% is considered Normal
● Packet loss in the range of 1% - 5% is considered Major
● Packet loss above 5% is considered Critical.
Major and Critical states are indicated with yellow and red indicator bars respectively.
When network quality improves from Critical to Major remaining stable for 5 seconds, the Network Quality
Indicator is changed accordingly and when network quality improves from Major to Normal, remaining stable
for 5 seconds, the Network Quality Indicator is no longer displayed.
Indication Threshold Values
The default Major and Critical indication threshold values can be modified by manually adding the following
System Flags and modifying their values as required.