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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 556
3 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
External Server
Authentication
This option is not supported with Collaboration Server 1800.
You can configure the IVR Service to use an external database application to
verify a participant’s right to join the conference. For more information, see
Conference Access with External Database Authentication.
Select one of the following options:
• Never – The participant’s right to join the conference will not be verified with
an external database application (default).
• Always – Any participant request to join the conference is validated with the
external database application using a password.
• Upon Request – Only the participant request to join the conference as
chairperson is validated with the external database application using a
password. The validation process occurs only when the participant enters the
chairperson identifier key.
Number of User Input
Retries
Enter the number of times the participant will be able to respond to each menu
prompt before being disconnected from the conference. Range is between 1-4,
and the default is 3.
Timeout for User Input
(Sec)
Enter the duration in seconds that the system will wait for the participant’s input
before prompting for another input. Range is between 1-10, and the default
value is 5 seconds.
DTMF Delimiter Enter the key that indicates the last input key. Possible values are the pound (#)
and star (*) keys. The default is #.
Conference IVR Service Properties - Global Parameters
Field/Option Description