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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 617
Configuring the Gateway Components on the
Collaboration Server
To enable gateway calls in the Collaboration Server, the following components have to be configured:
● Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The
IVR Services are used for Gateway IVR connections.
● Conference Profile that includes the IVR Service for the Gateway Session and the settings to
automatically terminate the Gateway Session when one participant is still connected or when no
participants are connected
● Gateway Profile for call routing.
Defining the IVR Service for Gateway Calls
The system is shipped with a default Conference IVR Services for gateway calls named GW IVR Service
that enables you to run gateway calls without defining a new Conference IVR Service. This IVR Service
includes the following settings:
● Welcome slide and message - disabled
● Conference and Chairperson Passwords - disabled
● General Messages - all messages including the gateway messages and dial tones are selected
● Roll Call - disabled
● Video Services - Click&View - enabled
● Video Services - Video Welcome Slide - Default_GW_Welcom_Slide
● Operator Assistance - disabled
You can define a new Conference IVR Service to be used for gateway calls. This Conference IVR Service
will be assigned to the appropriate Gateway Profile.
To define a new Conference IVR Service for gateway calls:
1 In the RMX Management - Rarely Used pane, click the IVR Services () entry.
The list pane displays the Conference IVR Services list.
2 On the IVR Services toolbar, click New Conference IVR Service
().
The New Conference IVR Service - Global dialog box opens.
3 In the Conference IVR Service Name field, enter a name that will identify this service as a gateway
IVR service.
4 Define the IVR Service Global parameters (it is recommended to use the system defaults). For more
details, see Conference IVR Service Properties - Global Parameters.
5 When defining a gateway IVR Service, the following options should remain disabled:
Welcome Messages (in the Conference IVR Service - Welcome dialog box).
Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box).
Password Messages (in the Conference IVR Service - Conference Password dialog box)