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14-6
User Guide for Cisco Secure Access Control System 5.3
OL-24201-01
Chapter 14 Troubleshooting ACS with the Monitoring & Report Viewer
Working with Expert Troubleshooter
• Comparing IP-SGT Pairs on a Device with ACS-Assigned SGT Records, page 14-14
• Comparing Device SGT with ACS-Assigned Device SGT, page 14-15
Related Topics
• Available Diagnostic and Troubleshooting Tools, page 14-1
• Connectivity Tests, page 14-1
• ACS Support Bundle, page 14-1
• Expert Troubleshooter, page 14-2
Troubleshooting RADIUS Authentications
Use the RADIUS Authentication diagnostic tool to troubleshoot issues with RADIUS authentications.
To do this, you must:
Step 1 Choose Monitoring and Reports > Troubleshooting > Expert Troubleshooter.
The Expert Troubleshooter page appears.
Step 2 Select RADIUS Authentication Troubleshooting from the list of troubleshooting tools.
The RADIUS Authentication Troubleshooter page appears.
Step 3 Modify the fields as shown in Table 14-4 to filter the RADIUS authentications that you want to
troubleshoot.
Table 14-4 RADIUS Authentication Troubleshooter Page
Option Description
Search and select a RADIUS authentication for troubleshooting
Username Enter the username of the user whose authentication you want to troubleshoot, or click
Select to choose the username from a list. Click Clear to clear the username.
MAC Address Enter the MAC address of the device that you want to troubleshoot, or click Select to
choose the MAC address from a list. Click Clear to clear the MAC address.
Audit Session ID Enter the audit session ID that you want to troubleshoot. Click Clear to clear the audit
session ID.
NAS IP Enter the NAS IP address or click Select to choose the NAS IP address from a list.
Click Clear to clear the NAS IP address.
NAS Port Enter the NAS port number or click Select to choose a NAS port number from a list.
Click Clear to clear the NAS port number.
Authentication Status Choose the status of your RADIUS authentication from the Authentication Status
drop-down list box. The available options are:
• Pass or Fail
• Pass
• Fail
Failure Reason Enter the failure reason or click Select to choose a failure reason from a list. Click
Clear to clear the failure reason.