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Chapter 23. Problem Analysis
If a problem occurs while you are using the IBM Advanced Function Printing
Utilities for AS/400 or its output is being printed, the cause of the problem may not
be obvious. An error in your application, in the system environment, or the IBM
Advanced Function Printing Utilities for AS/400 are all possible causes of an error
condition. The problem analysis procedure in this chapter can help you isolate the
cause of the problem and solve it. If you need more information, refer to
“Contacting Your Service Representative” on page 407.
How to Use This Procedure
Before you use this procedure, you should be aware of the restrictions. See
Chapter 22, “Limitations and Restrictions” on page 387 for general restrictions, and
Appendix A, “Printer Characteristics” on page 413 for the restrictions of printers.
This procedure is arranged as a sequence of questions to which you can answer
Yes
or
No
. Depending on your answer, you are either directed to another question
or to a recommendation for action. The number in the box shows the sequence
number of the step.
“Common Symptoms and Possible Causes” on page 402 and “Sense Codes and
Possible Causes” on page 405 are also provided to help you reach the cause
quickly. You may be directed to one of these lists by the following procedure.
Start at Question 1 and follow the question-and-answer sequence, answering each
question to which you are directed. If the problem is a condition that requires more
detailed procedures, you are referred to those procedures.
Identifying Problems
When a problem occurs, follow the procedures below to pinpoint its possible cause:
0100: Problem Analysis Procedures
001
Did the problem occur after a spooled file had been created? (This question
asks if programs of IBM Advanced Function Printing Utilities for AS/400 have
completed and you have problems with the spooled file; for example, you
cannot print the spooled file or the printout is not as expected.)
Yes No
002
Go to Step 014 on page 399
003
(Step 003 continues)
Copyright IBM Corp. 1996, 1998 397