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Contacting Your Service Representative
If you cannot solve a problem using the problem analysis procedure listed in this
appendix, you may want to contact your service representative. Before contacting
your service representative, be prepared to provide the following information:
A copy of the display on which the problem occurred and the values specified.
If a copy is not obtained because you cannot press the Print key, provide the
title of the display, all values you specified, and the key you pressed.
A copy of the source overlay or PFD definition being processed (if applicable).
A copy of the input database file (if applicable).
If the problem occurred while your spooled file was being printed, the following is
also required:
A copy of the page segment being used.
A copy of the spooled file being printed.
A copy of the job log of the printer writer.
A copy of the printout.
Element Type and Position
The positions of the elements have subtle differences depending on the element
type.
Text Element and Position
Measurement Method is Row/Column
The left edge of the character is positioned to the left edge of the column. The
bottom of the character is positioned one fifth of the character height above the
bottom of the row.
│ │
│ Column n │
───────┼───────────┼───────
├─────────┐ │
│││
Row n │character│ │
│││
│ box │ │
├─────────┘ ├───────
│ │ 1/5 of the character box height
────────┼───────────┼───────
│ │
│ │
Measurement Method is Inch or Centimeter
The left edge of the character is positioned to the horizontal position. The bottom
of the character is positioned to the vertical position.
┌─────────┐
││
│character│
││
│ box │
┌───└─────────┘
│
││
Position
Chapter 23. Problem Analysis 407