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DEFINITY Enterprise Communications Server Release 6
Installation and Test for Multi-Carrier Cabinets
555-230-112
Issue 5
May 1998
References
Page E-5Call Center Documents
E
Provides detailed descriptions of the procedures for monitoring, testing,
troubleshooting, and maintaining the R6csi ECS. Included are maintenance
commands, step-by-step trouble-clearing procedures, the procedures for using
all tests, and explanations of the system’s error codes.
DEFINITY ECS
—
International Telephone Guide Builder, Issue 1
,
555-230-742
Same as 555-230-755 above but customized for international locations.
Call Center Documents
These documents are issued for DEFINITY ECS Call Center applications.
DEFINITY
DEFINITY ECS Release 6
—
Call Vectoring/EAS Guide, Issue 1
, 585-230-521
Provides information on how to write, use, and troubleshoot vectors, which are
command sequences that process telephone calls in an Automatic Call
Distribution (ACD) environment. This document applies to Release 6 as well as
earlier DEFINITY systems.
It is provided in two parts: tutorial and reference. The tutorial provides
step-by-step procedures for writing and implementing basic vectors. The
reference includes detailed descriptions of the call vectoring features, vector
management, vector administration, adjunct routing, troubleshooting, and
interactions with management information systems (including the Call
Management System).
DEFINITY ECS Release 6
—
Basic Call Management System (BCMS)
Operations, Issue 1
, 555-230-706
Provides detailed instructions on how to generate reports and manage the
system. It is intended for telecommunications managers who wish to use BCMS
(Basic Call Management System) reports and for system managers responsible
for maintaining the system. This documentation applies to Release 6 as well as
earlier DEFINITY systems.
CentreVu CMS
CentreVu Call Management System Release 3 Version 5 — Administration,
Issue 1,
585-215-820
CentreVu Call Management System Release 3 Version 5 — Reports, Issue 1,
585-215-821
CentreVu Call Management System Release 3 Version 5 —
Custom Reports,
Issue 1,
585-215-822