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Destination Profile
You must configure at least one destination profile. The destination profile or profiles that you use depend
upon whether the receiving entity is a pager, email, or automated service such as Cisco Smart Call Home.
If the destination profile uses email message delivery, you must specify a Simple Mail Transfer Protocol
(SMTP) server when you configure Call Home.
Contact Information
The contact email, phone, and street address information should be configured so that the receiver can determine
the origin of messages received from the Cisco UCS domain.
Cisco Smart Call Home sends the registration email to this email address after you send a system inventory
to begin the registration process.
If an email address includes special characters, such as # (hash), spaces, or & (ampersand), the email server
may not be able to deliver email messages to that address. Cisco recommends that you use email addresses
which comply with RFC2821 and RFC2822 and include only 7bit ASCII characters.
IP Connectivity to Email Server or HTTP Server
The fabric interconnect must have IP connectivity to an email server or the destination HTTP server. In a
cluster configuration, both fabric interconnects must have IP connectivity. This connectivity ensures that the
current, active fabric interconnect can send Call Home email messages. The source of these email messages
is always the IP address of a fabric interconnect. The virtual IP address assigned Cisco UCS Manager in a
cluster configuration is never the source of the email.
Smart Call Home
If Cisco Smart Call Home is used, the following are required:
• An active service contract must cover the device being configured
• The customer ID associated with the Smart Call Home configuration in Cisco UCS must be the CCO
(Cisco.com) account name associated with a support contract that includes Smart Call Home
Cisco UCS Faults and Call Home Severity Levels
Because Call Home is present across several Cisco product lines, Call Home has developed its own standardized
severity levels. The following table describes how the underlying Cisco UCS fault levels map to the Call
Home severity levels. You need to understand this mapping when you configure the Level setting for Call
Home profiles.
Table 12: Mapping of Faults and Call Home Severity Levels
Call Home MeaningCisco UCS FaultCall Home Severity
Network-wide catastrophic failure.N/A(9) Catastrophic
Significant network impact.N/A(8) Disaster
System is unusable.N/A(7) Fatal
Cisco UCS Manager GUI Configuration Guide, Release 2.0
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Cisco UCS Faults and Call Home Severity Levels