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Call Home MeaningCisco UCS FaultCall Home Severity
Critical conditions, immediate attention
needed.
Critical(6) Critical
Major conditions.Major(5) Major
Minor conditions.Minor(4) Minor
Warning conditions.Warning(3) Warning
Basic notifications and informational
messages. Possibly independently
insignificant.
Info(2) Notification
Normal event, signifying a return to normal
state.
Clear(1) Normal
Debugging messages.N/A(0) debug
Cisco Smart Call Home
Cisco Smart Call Home is a web application which leverages the Call Home feature of Cisco UCS. Smart
Call Home offers proactive diagnostics and real-time email alerts of critical system events, which results in
higher network availability and increased operational efficiency. Smart Call Home is a secure connected
service offered by Cisco Unified Computing Support Service and Cisco Unified Computing Mission Critical
Support Service for Cisco UCS.
Using Smart Call Home requires the following:Note
• A CCO ID associated with a corresponding Cisco Unified Computing Support Service or Cisco
Unified Computing Mission Critical Support Service contract for your company.
• Cisco Unified Computing Support Service or Cisco Unified Computing Mission Critical Support
Service for the device to be registered.
You can configure and register Cisco UCS Manager to send Smart Call Home email alerts to either the Smart
Call Home System or the secure Transport Gateway. Email alerts sent to the secure Transport Gateway are
forwarded to the Smart Call Home System using HTTPS.
For security reasons, we recommend using the Transport Gateway option. The Transport Gateway can be
downloaded from Cisco.
Note
To configure Smart Call Home, you must do the following:
• Enable the Smart Call Home feature.
Cisco UCS Manager GUI Configuration Guide, Release 2.0
OL-25712-04 679
Cisco Smart Call Home