Filter
Top Products
DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing phone features
76Telephone feature buttons
4
priority Priority Call Priority Calling: allows a user to place
priority calls or change an existing call to
a priority call.
1 per
station
q-calls
(Grp: ___)
NQC Queue Calls: associated status lamp
flashes if a call warning threshold has
been reached. Grp: Group number of hunt
group.
1 per hunt
group per
station
q-time
(Grp: ___)
OQT Queue Time: associated status lamp
flashes if a time warning threshold has
been reached. Grp: Group number of hunt
group.
1 per hunt
group per
station
release Release Releases an agent from an ACD call. 1 per
station
ringer-off Ringer
Cutoff
Ringer-Cutoff: silences the alerting ringer
on the station.
1 per
station
rs-alert System
Reset Alert
The associated status lamp lights if a
problem escalates beyond a warm start.
1 per
station
rsvn-halt rsvn-halt Remote Access Barrier Code Security
Violation Notification Call: activates or
deactivates call referral when a remote
access barrier code security violation is
detected.
1 per
system
scroll Scroll Scroll (display button): allows the user to
select one of the two lines (alternates with
each press) of the 16-character LCD
display. Only one line displays at a time.
1 per
station
send-calls
(Ext: ___)
Send All
Calls
Send All Calls allows users to temporarily
direct all incoming calls to coverage
regardless of the assigned call-coverage
redirection criteria. Assign to a lamp
button.
send-term Send All
Calls-TEG
Send All Calls For Terminating Extension
Group: allows the user to forward all calls
directed to a terminating extension group.
1 per TEG
Table 1. Telephone feature buttons —
Continued
Button name
Button
label Description Maximum
Continued on next page