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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1352Hospitality features
20
—Swap — A room swap occurs and at least one of the rooms has a
wakeup request. Wakeup calls swap when a room swap is
performed. A journal entry is made for each room. If the room
receives a wakeup call as the result of the swap, the time of the call
is provided in the entry. If the room loses a wakeup call as the result
of the swap (and has not received another), the time is not present in
the entry.
— Completed
— The wakeup call completes successfully.
— Not Completed
— The wakeup call failed.
—Skip
— The wakeup call is skipped. This event occurs if the system
time advances past the requested time of a wakeup call.
■ Time of the event
■ Extension number receiving the call
■ Time of the wakeup request
■ Extension (or 0 for the attendant) where the event took place
■ Number of call attempts that were placed
■ An indication of why a wakeup-call attempt failed
In addition, all wakeup-time changes are recorded. This record shows the original
time requested and the changed time. The audit-trail record is not backed up and
all wakeup data is lost if a system failure occurs.
Schedule the following reports for printing on a daily basis:
■ Wakeup Activity report – summarizes wakeup activity for each extension
that had any wakeup activity over the past 24 hours.
■ Wakeup Summary report — gives an hour-by-hour summary of the number
of scheduled wakeup calls, the number of wakeup calls completed, and a
list of extensions. The report covers all automatic-wakeup events for each
hour over a 24-hour period.
With vector directory numbers (VDNs) and multiple announcements, you can
choose as the announcement extension a VDN that reaches one announcement if
the system clock is less than 12:00 and another if the system clock is greater than
12:00. The hotel guest hears “good morning” before noon and “good evening”
after noon. Or, a business customer can choose as the announcement extension a
VDN that points to an extension assigned to a quorum bridge, with the wakeup
time as a scheduled teleconference time. When the wakeup call is completed, the
customer automatically connects to the teleconference bridge.