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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
524Class of Restriction
17
Forced Entry of Account Codes
FEAC must be enabled on the System Parameters Customer-Options screen and
on the CDR System Parameters screen.
Refer to ‘‘
Forced Entry of Account Codes’’ on page 1222 and ‘‘Forcing users to
enter account codes’’ on page 444 for more information.
NOTE:
If a COR requiring entry of account codes is assigned a VDN, the route to
commands executed by the associated vector will not be successful.
Priority Queuing
Direct Agent Calling
Valid entries Usage
y/n
Enter y to indicate that an account code must be dialed when
making outgoing trunk calls.
If this is
y, any telephone assigned the associated COR must
dial an account code before making an outgoing call. If you set
this to y for a COR assigned to a trunk group, users must dial
account codes before calling out over that trunk group. This
may be useful for trunks used in international calls, and those
that are more expensive. If a call is being routed by ARS,
account code checking is not done on the COR.
Valid entries Usage
y
Enter y to allow the telephone user’s calls to be placed ahead of
non-priority calls in a hunt group queue
n If you do not use Automatic Call Distribution (ACD is not
enabled on the System-Parameters Customer-Options screen),
this field must be
n.
Valid entries Usage
y/n
If this is y, users may dial an ACD agent’s extension directly,
rather than anyone in the agent pool. If the system is in Night
Service, the call routes to the Night Service extension. If the
extension with this COR belongs to an agent, the agent may
receive calls directly.