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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
548Console Parameters
17
■ DID to Attendant — An incoming DID trunk call to an attendant group.
This does not include trunk calls that return to the attendant group after a
timeout or deferred attendant recall.
■ Tie Call — An incoming TIE trunk call (dial-repeating or direct types) to
an attendant group. This does not include trunk calls that return to the
attendant group after a timeout or deferred attendant recall.
■ Redirected DID Call — A DID or ACD call that times out due to
ring/no-answer, busy condition (if applicable), or Number Unobtainable
and reroutes to the attendant group.
■ Redirected Call — A call assigned to one attendant, but redirected to the
attendant group because the attendant is now busy
■ Return Call — A call returned to the attendant after it times out. If the
attendant is now busy, the call redirects to the attendant group.
■ Serial Call — A call from the Attendant Serial Call feature when an outside
trunk call (designated as a serial call by an attendant) is extended to and
completed at a telephone, and then the telephone user goes on-hook. If the
attendant who extended the call is busy, the call redirects to the attendant
group.
■ Individual Attendant Access — A call from a telephone user, incoming
trunk call, or a system feature to the Individual Attendant Access (IAA)
extension of a specific attendant. If the attendant is busy, the call queues
until the attendant is available.
■ Interposition — A call from one attendant to the Individual Attendant
Access (IAA) extension of another attendant
■ VIP Wakeup Reminder Call — A VIP Wakeup reminder call.
■ Miscellaneous Call — All other calls.
Call-Type Ordering Within Priority Levels?
If you use call-type ordering, calls to the attendant are first grouped by the queue
priority level, then by call type, and, finally, in the order received.
Valid entries Usage
y
Enter y if you want to present calls by call type. You can
assign a type-disp button on the Attendant Console
screen so
that the attendant can review the call type for the active call.
n Enter n if you wish the calls to be queued in chronological
order by queue priority level.