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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1193Busy Verification
20
Interactions
■ Automatic Callback
Once the called party in an Automatic Callback call hangs up, neither
extension can be busy-verified until both the calling and called parties are
connected or the callback attempt is canceled (by the activating party or by
time-out of the callback interval).
■ Call Coverage
Since the busy-verification call to an extension is originated as a priority
call, the call does not go to coverage.
■ Call Forwarding
Busy verification made to an extension with call forwarding activated, does
not busy verify the forwarded-to extension. Only the called extension is
busy verified.
■ Call Waiting Termination
You cannot verify an extension that called an active telephone and is
receiving call-waiting ringback tone unless the extension has an idle call
appearance.
■ Conference
The system denies busy verification of any extension involved in a
conference call of more than five people. However, the system does allow a
busy verification of any extension involved in a conference call of 5 or
fewer parties. The system also denies busy verification of a trunk on a
6-party call.
■ Data Privacy
Busy verification is denied if it would cause a bridging attempt on a
telephone that has activated Data Privacy.
■ Data Restriction
The system denies Verify if Data Restriction is active on a call, and a busy
verification bridging attempt is made on that call.
■ Hold
Busy verification of a multiappearance telephone is denied if all call
appearances have calls on hold.
■ Individual Attendant Access
An attendant cannot make a busy verification of another individual
attendant console or of the attendant group.