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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1198Call Charge Information
20
Interactions
■ Attendant Features
Attendant consoles cannot have automatic charge display. If you want the
attendant to see call charges, you must assign a disp-chrg button to the
attendant console. If the attendant moves to transfer an outgoing call, the
display returns to normal mode. If the transfer does not complete, or the
call remains at the attendant console for whatever reason, the attendant
must press the disp-chrg button again to view call charges.
■ Automatic Incoming Call Display
If a user has charges displayed for an existing call and a second call rings
on another line appearance, the display returns to normal mode for a short
time to show the identity of the caller. The user must press disp-chrg again
to view call charges, or if automatic charge display is enabled, must wait
for the Charge Update Frequency Timer to expire.
■ Bridged Appearance
If a user makes a call using a bridged appearance, the call charges display
on the telephone from which the call is made. If that telephone has
Automatic Charge Display as part of its COR, the charges will appear
automatically. The actual charge for the call appears on the CDR report as
if the call had been made from the principal’s extension, not the bridged
appearance.
■ Call Coverage or Forwarding — Off Net
Call charges for a call to an extension whose calls are redirected over a
public-network trunk are charged to the called extension, not the calling
extension. However, if the call is placed from an internal phone that has
charge display capability, the caller will see the charges for the redirected
call.
■ Call Park
When a user parks a call, the display mode returns to Normal. If a user
retrieves a parked, outgoing call from another display telephone, the
display on that set shows the current call charges if the user presses a
disp-chrg button, or if the user’s COR allows Automatic Charge Display. If
call splitting is enabled, the display shows the charges accumulated since
the user unparked the call.
■ Call Transfer
For Advice of Charge, if a transferred call is routed over a public-network
ISDN-PRI trunk group, AOC administration for the outgoing trunk group
controls whether AOC information is requested or recorded for the call. If