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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
136Setting up night service
7
10. From a phone with console permissions, dial the call forwarding feature
access code, then the hunt group’s extension, followed by the main number
of AUDIX.
In our example, dial 51002.
NOTE:
You should receive the confirmation tone (3 beeps). This step is very
important as calls to the LDN night service extension do not follow
coverage.
11. In voice mail, build your auto attendant with the extension of the Listed
Directory Number, not the hunt group.
The originally dialed number was the LDN. That is what the switch passes
to the voice mail. In the case of the Intuity and newer DEFINITY AUDIX
Voice Mail systems, you can use the Auto Attendant routing table to send
the calls to a common Auto Attendant mailbox.
Setting up night console service
This section shows you how to set up night console service.
Night Console Service directs all calls for primary and daytime attendant consoles
to a night console. When a user activates Night Console Service, the Night Service
button for each attendant lights and all attendant-seeking calls (and calls waiting)
in the queue are directed to the night console.
NOTE:
Activating night console service also puts trunk groups into night
service, except those for which a night service button has been
administered. Refer to ‘‘
Setting up trunk answer from any station’’ on
page 139 for more information.
To activate and deactivate Night Console Service, the attendant typically presses
the
NIGHT button on the principal attendant console or designated console.
Only the principal console can activate night service. In the absence of any
console, a phone can activate night service.
Instructions
Let’s put the attendant console (attendant 2) in a night service mode.
To set up Night Console Service:
1. Type
change attendant 2 and press RETURN.
The Attendant Console
screen appears.