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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Phone reference
1120DEFINITY Internet Protocol (IP) Softphones
19
Figure 54. CentreVu IP Agent interface
Road-warrior application
The road-warrior application enables travelers to use DEFINITY ECS features
from temporary remote locations, such as a hotel room. The road-warrior
configuration uses two separate software applications running on a user’s PC that
is connected to a DEFINITY system over an IP network. The single network
connection carries two channels: one for call control signaling and one for voice.
DEFINITY IP Softphone software handles the call signaling and an H.323
V2-compliant audio application (such as Microsoft
®
NetMeeting
®
) handles the
voice communications.
Telecommuter application
The telecommuter application enables remote workers to use DEFINITY ECS
features from a remote location, such while telecommuting from a home office.
The telecommuter configuration uses two connections to the DEFINITY system:
a connection to the PC over the IP network and a connection to the telephone over
the public-switched telephone network (PSTN). The PC user places and takes
calls with the DEFINITY IP Softphone interface and uses the telephone handset to
speak and listen.
You can also use a variation of the telecommuter application for call center agents:
CentreVu IP agent. This application uses the CentreVu IP Agent interface instead
of the DEFINITY IP Softphone interface to emulate a remote CallMaster phone.
Stand-alone H.323
The stand-alone H.323 application enables travelers to use some DEFINITY ECS
features from a remote location. This application uses a PC running an H.323
v2-compliant audio application, such as Microsoft NetMeeting. The H.323
application controls the call signaling and the voice path. However, since it does