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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1285Call Forwarding
20
■ Expert Agent Selection
Agents logged in with EAS enabled cannot activate or deactivate Call
Forwarding. The physical extension where the EAS agent is logged in can
be forwarded, but the EAS agent must first log out. Then, the phone can be
forwarded.
■ Hold
If any party is on hold when a forwarded-to call routes off net, that call
does not undergo call classification, even when the Coverage of Calls
Redirected Off-Net field is
y.
■ Intercom—Automatic
When a phone with Intercom—Automatic is call forwarded to another
phone, the auto-icom feature also forwards. Intercom—Automatic is not
forwarded if a call forwards off-net.
■ Interflow
The Interflow feature allows ACD calls to be redirected from one split to a
split on another switch or to another external location. This is
accomplished by forwarding calls that are directed to the split extension to
an off-notify-net location via the Call Forwarding All Calls feature.
■ Intraflow
Call forwarding can be used to unconditionally redirect ACD calls from a
split to another destination on the same switch.
■ Leave Word Calling
LWC cannot be activated toward a phone that has Call Forwarding
activated. If LWC was activated before the called phone user activated Call
Forwarding, the callback call attempt is redirected to the forwarded-to
party.
■ MFC Signaling
This feature shares call classification resources with the Coverage of Calls
Redirected Off-Net feature.
■ Personal Central Office Line
PCOL calls cannot be forwarded.
■ QSIG
If a call is forwarded over an ISDN-PRI trunk administered with
supplementary service protocol “b” (QSIG), then additional call
information may be displayed.