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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
164Managing vectors and VDNs
7
When there is an emergency, fire drill, or holiday, the supervisor or agent logs into
this split.
When an agent logs into split 10, the system looks at vector step 1, sees that more
than 0 people are logged into split 10, and sends calls to step 10 (which sends to
messaging split 99).
When your business returns to normal and the agent logs out of split 10, call
handling returns to normal.
Giving callers additional choices
You can give your callers a list of options when they call. Your vector tells the
switch to play an announcement that contains the choices. The switch collects the
digits the caller dials in response to the announcement and routes the call
accordingly.
We’ll create a vector that plays an announcement, then lets callers dial an
extension or wait in the queue for an attendant.
Please note, the following example of this “auto attendant” vector is a new vector
and is not built on the vector we used in the previous example.
CALL VECTOR
Number: 1 Name: main number calls ______ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01
goto step 10 if staff agents split 10 > 0
02 goto step 8 if time-of-day is all 17:00 to all 8:00
03 queue-to main split 47 pri 1
04 announcement 4001 (All agents are busy, please wait...)
05 wait-time 60 secs hearing music
06 goto step 2 if unconditionally
07 stop
08 messaging split 99 for extension 2000
09 stop
10
messaging split 99 for extension 2001
11 stop