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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1147Attendant Features
20
Enhanced DXS Tracking
Enhanced DXS Tracking can help you if you have more than 100 telephones, but
you use a console that does not have Hundreds Select buttons administered. It can
also help if you have more telephones than you do Hundreds Select buttons (and
thus have hundreds groups that are administered with Hundreds Select buttons).
To use Enhanced DXS, assign a Group Select button on the Attendant Console
screen. This button allows the attendant to track and extend calls to telephones
that do not have associated Hundreds Select buttons. You can not use Enhanced
DXS Tracking if your extensions have fewer than three digits.
Group Display button
You can administer a Group Display button on the Attendant Console
screen to
help the attendant track extension status. When the attendant presses this button,
the system displays the range of extensions currently tracked by the selector
console. Administer the Group Display button for either the feature area or the
display area of the console.
If the attendant selects this button, the system identifies the digits associated with
a Hundreds Select button — unless it finds no Hundreds Select button is lit, in
which case it identifies the digits last entered with the Group Select button. The
system continues to track the selected group of extensions until the attendant
selects a new group of extensions.
Attendant Intrusion
The attendant intrusion (Call Offer) button allows an attendant to intrude on an
existing call to offer a new call or message to the intruded party.
When the attendant releases the intruded call, the source party waits at the
intruded party’s analog telephone or holds on an available line appearance on a
digital telephone.
Interactions
■ Intrusion is denied in the following cases:
— A telephone is on a conference call with administered maximum
number of conferees
— A call is established with Data Privacy activated
— Establish a call with Data Restriction activated
— A telephone is a forward-to point of another telephone
— A telephone is busy talking to another attendant